Street Light Outages

Any citizen may report a street light issue or outage by clicking on the link highlighted below which will redirect you to Oncor’s webpage:

https://oncorstreetlight.com/

Please note:  You will need the address or pole # to report the street light issue.

• Once you are redirected to the Oncor website, click on the “SEARCH” button displayed in the upper left area of the map on the screen.
• Enter the full address including the City and State (ie: 111 West North Street, Overton, TX)

or

• Enter the Pole # including the “-” (ie: 454806-3433986)
• click the “SEARCH” button at the bottom of the input box.

Please note:

• Yellow circles on the map indicates Street Lights that may be reported and are Oncor’s responsibility for maintaining. 
• Blue circles on the map indicates Guard Lights that are the Property Owner’s responsibility for maintaining. 

• The screen will display two numbers (both should be the same)
• Click “OK”

• The screen will prompt you with a drop down box with the following options:
  • Light not on at night
  • Light going on and off
  • Light on during the day
  • Broken glass on lens
  • Pole is knocked down
  • Wires in Pole are exposed
  • Fixture in danger of falling
  • Pole is damaged or leaning
  • Other

or

• Enter additional Comments in the Comments section of the screen.
• Click the Continue Button to submit
• Then enter how you would like to be notified by Oncor on the status of the repair
• Options include: Text, Phone or Email